3rd quarter custom furniture complaints are lacking in national standards, consumer claims are difficult
The finished furniture in the store does not meet the requirements of the home room. What should I do? In order to meet the needs of consumers with higher and higher visions, the term “customized furniture†has become a popular term in the Beijing furniture market and has developed rapidly in recent years. . However, due to the lack of uniform national or industry standards for custom furniture services, once consumer disputes arise, it is more difficult for consumers to return.
Chasing personalized furniture ushered in "customized era"
The owners Xiao Yuan and Laojiao are busy working on their new home recently. When they turned to a number of furniture stores, they encountered the same troubles: no suitable furniture. Xiao Yuan’s living room area is not too big. The finished furniture in the store is good-looking, but once placed in his own home, the space will be too cramped; and the old-fashioned old man has never looked after searching for the furniture store. Go to the "personality" mode that you like.
The reporter found that either the type of apartment or the high requirements for furniture styles gave birth to a market for custom furniture. The reporter found that there were 5.65 million related web pages through Baidu's search for “custom furnitureâ€. In the "Beijing Furniture Custom Network", the furniture customization type is divided into classic suits, European and American styles, rural gardens, wrought iron and other series. The range of custom furniture is gradually extended from the original cabinets and wardrobes to the sofa. Beds, bookcases, tables and chairs, etc.
The industry believes that in recent years, the number of real estate units has emerged in an endless stream, and the decoration styles are diverse. The demand for consumer differentiation and individualization is also increasing. The original industrial mass production of furniture can no longer meet the actual needs of some consumers, so it can be adapted to local conditions. "Customized furniture has an advantage. According to recent online survey data, up to 85% of respondents want to buy custom furniture; 54% of respondents have purchased custom furniture at home, and about half of them are small-sized people.
Resize a lot of custom furniture troubles
Although custom furniture is popular, once a dispute arises, there are many troubles. According to the statistics of China Consumers Association, in the third quarter of this year, the number of complaints about furniture products increased by 23.7% year-on-year, and complaints about custom furniture occupied a place. Consumer disputes about custom furniture have become a new hot spot.
After purchasing a custom furniture, a consumer found that the actual size and the contract were seriously inconsistent. The cabinet was not installed properly. The furniture company admitted that it was not made according to the contract during the processing, and then adjusted the height of the cabinet door three times. , but still has not solved the problem. A consumer, because the designer mistaken the size of the cabinet, the countertop and the drawings do not match, but the manufacturer has never been asked. A consumer ordered a batch of cabinet doors in the Decoration City on September 1. After picking up the goods, it was found that there were two doors that did not match the order. Since there was no written contract, the two parties held the same word. There is also a consumer, custom-purchased furniture last year, the store has been perfunctory after receiving the money, and as a result, it was said that it was out of stock in September this year, and no refund.
“Customized furniture will be scrapped once it is returned.†A person in charge of the furniture factory, who asked not to be named, told reporters that because the furniture was made according to the special needs of consumers, it was highly targeted and not good to sell. For others, so most manufacturers are reluctant to accept returns and often take a price cut to "flatten."
Lack of standard custom furniture can not be retired
China Consumers Association said that due to the lack of uniform national or industry standards for custom furniture services, there is less “ruler†in dealing with consumer disputes. In particular, before accepting custom furniture service orders, the operator generally requires the consumer to make a full advance payment or pay a deposit in a certain proportion. If the two parties did not make detailed arrangements on the important contents of the furniture, such as size, price, material, etc., the operator did not According to the relevant requirements, the "Furniture Product Instruction Manual" is provided to consumers. Once a consumer dispute arises, it is difficult for consumers to return the purchase price.
Why is it difficult to introduce industry standards? The industry analysts believe that the main types of custom furniture companies have more products, each product has unique characteristics, can not be generalized; in addition, custom furniture companies are very young, without their own industry associations, also caused The industry standard for custom furniture is “difficult to produceâ€.
China Consumers Association therefore reminds consumers that at present, in the supervision of product quality, the market lacks the corresponding standards and management specifications for customized furniture. Therefore, consumers need to be familiar with relevant quality standards before customizing, and listen to the opinions of professionals. Pursue individuality while ensuring the quality of custom furniture. Consumers should pay attention to the following principles: choose a custom company to listen more and more to understand; the contract content includes drawings should indicate the substrate, color, size, etc. of the furniture; after the furniture is done, you must personally inspect the goods and determine the various materials. Use it correctly, and keep a final payment after the inspection to ensure that there is no problem. (Yang Bin)
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