Demystifying the six stubborn consumers in the solid wood furniture industry

According to industry insiders, because of the high price and the raw materials, solid wood furniture was originally a kind of household products that consumers can't figure out. However, many businesses are now using this false propaganda to speculate and earn illegal benefits to the consumer solid wood furniture market. Integrity is in crisis. Below, the editor of Jiuzheng Building Materials Network reveals the six stubborn diseases in the solid wood furniture industry for your reference.

1. The non-standard materials of the identification label are all decided by the salesperson

Many distributors generally have confusing label content. The main thing is the labeling of main and auxiliary materials. The main materials marked by the dealer only include the main frame and main panel of the furniture. According to the dealer ’s statement, more than 70% of the materials of a piece of furniture immediately became auxiliary materials. According to GB / T3324-2008, "General Technology for Wooden Furniture" "Conditions" stipulates that the main material of furniture includes more than 90% of the materials; in addition, many businesses only label the main material on the label, and the auxiliary materials are not mentioned, all by the salesperson.

2. False propaganda refuses to indicate the material on the document

During sales, the sales staff are all over the corner, exaggerating, claiming that all solid wood, quality, environmental performance, etc., deliberately cover up or conceal the objective truth. However, when filling in the sales voucher, it is ambiguous. It is required to indicate whether it is all solid wood furniture or the main and auxiliary materials on the purchase contract or shopping slip. The salesperson always refuses to write down for various reasons. The consumer proposes to write the furniture model on the invoice. When the main and auxiliary materials are used, many dealers have almost the same saying, "No material is written on the invoice, this is the industry." After repeated requests, only two of them were willing to specify the main material on the invoice, while the other 10 dealers refused to specify it. Some even wanted to specify the material, and immediately said that they would not sell it.

Third, it is good to be substandard, to be fake

Commercial non-solid wood furniture is sold as impersonal solid wood furniture, which is mixed with cheaper wood with poor wood properties and more expensive wood, and with large-scale use of poor wood is mixed with more expensive wood.

4. The sales merchant does not provide invoices

Sales of furniture cannot provide invoices, or invoices must add tax points to the original price. When the relevant departments are investigating the furniture market, many stores and manufacturers are unable to provide invoices for the first time, because some merchants have not yet applied for business licenses, and the market promises to give invoices after 15 days. Until now, the market still cannot issue invoices! When they asked the merchants to return the goods on the grounds of false propaganda, the first response of the merchants was almost exactly the same. "We did not say that it was all solid wood at the time of sales." The merchant's gimmick was "There is a problem, 100% can be returned." , But when I actually submitted the return, it became an empty talk, and even found out a "why do you buy it back I know the reason" to refuse.

5. The market promises to make consumers feel like fishing in the water

Many merchants advertise "10 days no reason to return", "advance compensation; Ouyada promotes dissatisfaction and return", etc., it seems to give consumers no worries to protect, but in the Provincial Consumer Protection Commission, manufacturers are unwilling to return, let When the market returns, the market immediately finds many reasons and finds additional conditions for the promise of publicity. For example, if the unconditional return is based on the manufacturer's unwillingness to return the product, it will be dealt with appropriately. It also needs to be negotiated by both parties, and then the consumer will do the corresponding test In order to prove that the manufacturer does have false propaganda and other conditions; if it is not satisfied, the return does not include samples, discounted products and unused conditions.

In fact, there are still many problems in the furniture market that are not regulated and consumer promises cannot be fulfilled. This shows that the integrity of the furniture industry has a long way to go. We hope that relevant departments should severely investigate and deal with dishonesty in manufacturers and market operations, so that consumers can purchase products with confidence and promote the healthy development of the market.

6. Ignore national laws and regulations and do not provide product manuals

In 2001, the state promulgated the compulsory standard GB5296.6-2004 "Consumer Products Instructions Part 6: Furniture", which stipulates that furniture sold must have instructions for use, and the furniture name must reflect the real attributes of the furniture and meet the corresponding national standards or The industry standard stipulates that the instructions for use must explain the relevant national requirements and indicators, as well as the control indicators such as the toxic substances or radioactivity actually contained in the materials used in the furniture and the paint. The standard requires that furniture products sold must have instructions for use. According to a preliminary market survey of 128 dealers by a provincial Consumer Protection Committee, more than 99% of the operators cannot provide furniture instruction manuals (including 13 samples tested, and no product use books are received after receiving furniture sample goods) . Many salespeople simply do not know what the product instruction manual is; some take out the poster of the manufacturer's product as a product use book; even more so that the product instruction manual will be stolen by other merchants as non-placed technology reason.