Recently, a certain automobile fastener company in Shanghai had a quality problem in the process of product delivery, which led to the customer's loss of work and the customer claimed more than 10 million yuan. It is understood that this customer is a well-known automobile manufacturer in the United States and has a high quality requirement. During the delivery process, it finds out that the product quality is unqualified. It then seeks compensation in accordance with the provisions of the contract. The compensation amount is 200 US dollars per minute and is calculated to be seven days. *** More than 1,000 yuan.
Coincidentally. Recently, news came from a certain automotive fastener company in Shandong that the company suffered huge losses due to problems with bolt quality. In addition, some companies have been claimed by customers because of product rust. A fastener company exported a batch of Dacromet bolts to foreign countries in February last year. In February of this year, customers only used the boxes out of the box, but found that the bolts had rusted, so they had to testify with the on-site photos and demanded compensation from the company. The company was unable to go to the field for verification at a time and was distressed.
It is understood that similar cases occurred in the fastener industry in recent years. In the face of claims, most companies can only dutifully eat Coptis and there are hardships. In fact, it is not difficult to find that these incidents have two common points: First, the claim amount accounts for a large proportion of the contract amount, commonly known as "the list is small, the claim is big"; Second, the fastener company due to lack of excellent technical knowledge leads to The negotiations have always been in a passive position, and there are no complaints. Many Chinese fastener companies have paid a heavy price for quality problems.
In this regard, industry sources said that although China is a big fastener country, but it is not a strong country of fasteners. At present, many companies are still at the low end of the global production value chain, and there are still smaller issues, lack of professionals, brands, and core technologies. In addition, the lack of attention to technical conditions leads to repeated traps in quality. , Claims occur from time to time.
Lessons from the past, the teacher of the future. These claim events have sounded a warning to us. Even if we win a case in international trade disputes, it does not mean that everything is going well. When companies are vigorously developing overseas markets, they must not neglect the quality of products. How can fastener companies improve product quality faster? People in the industry believe that in the current situation where China's fastener companies are generally lacking in quality awareness, promoting technological innovation and enhancing their core competitiveness are undoubtedly the basic means for improving product quality. Enterprises should regard it as a long-term development project and pay close attention to it. From the beginning of operations, the incidents of anti-impact claims were staged again, thus taking over the commanding heights of the industry.
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