Recently, the City Consumer Council issued a consumer warning to remind the public to prevent the home from being slaughtered. They should understand the market in advance, choose a reputable decoration company, avoid signing contracts with overlord terms, and choose third-party supervision.
Ketu Sofa
The following are the seven issues related to home improvement complaints
Deng Guoping, the city’s general secretary of the Consumer Council, said that family decoration is one of the emerging consumer areas in recent years. According to the statistics of the Consumer Council, complaints in this area have shown a sharp upward trend in recent years. Consumers mainly reflect design fees, contracts, and quotation. , quality, material, quantity, warranty and other seven aspects, related to the design fee is not clear, the contract clauses are tricky, offer low, cut corners, false pretend to be good, bad and excellent, the amount of project does not fill the contract, etc. Happening.
The following is the sixth-grade cheating behavior in the home improvement industry
According to Deng Guoping, according to the analysis of the city’s Consumer Council, the main culling behavior in the home improvement industry is as follows: First, the project price is falsely reported.
Renovation companies use consumer ignorance of relevant circumstances, construction projects to take a low report, high income, reported to low prices to deceive consumer transactions, low price "cost" is often reflected in the material brand and quality, construction technology, measurement, engineering Quantity, labor, etc.
The second contract clause is hidden. The terms of the contract, such as liability for breach of contract, material brand, process requirements, and measurement standards, are ambiguous or not.
The third is to increase or change the project but not agree. During the construction process, due to engineering or consumer requirements, it is necessary to increase the number of works or change the amount of work, or the process is not agreed, do not pay a good price, and negotiate afterwards.
The fourth is a threat to stop work. Prior to the signing of the contract, some necessary quantities or requirements were concealed. During the construction, threats of work stoppage were imposed and the owners were forced to increase the amount and increase the construction cost.
The fifth is to induce the purchase of special materials. Inducing consumers to buy and decorate the company's interest in the relationship between the building materials store brand, materials shoddy, to the superior. Sixth is the use of bully terms to slam guests. In the terms of the contract, the terms of deprivation and weakening of consumer rights are set by themselves. For example, the contract does not specify the design fee standard. If the consumer does not sign a contract after the order is made or the contract is suspended midway, the decoration company will request a high-priced design fee.
Consumer reminder: Do not casually please decorate "guerrilla"
In the process of home improvement, how can consumers prevent slaughter? Deng Guoping suggested: First, we should understand the decoration market in advance. Before finishing the deposit and contract with the decoration company, understand the links, processes and details of the decoration, and master market information such as brand and price of materials, labor, measurement, crafts, and industry.
The second is to choose a good reputation of the decoration company, do not just ask the decoration "guerrilla."
The third is to sign contracts with caution and avoid signing contracts with overlord terms. Project deadlines, payment methods, breach of contract responsibilities, as well as materials brand, price process, measurement, warranty, special requirements and other items written in the contract in detail, projects that have changes or additions, to sign a supplementary agreement.
The fourth is to select a third-party supervisor and hire a qualified professional company to supervise the project.
Lawyer said: Interior decoration minimum warranty of two years
In the laws and regulations, how to stipulate the responsibility for the repair of the renovation project? City Council Legal Adviser and Deng Yunlong, a lawyer of Guangdong Shangkuan Law Firm, analyzed according to the "House Interior Decoration Management Regulations", under normal conditions of use, residential indoor The minimum warranty period for decoration works is two years, and the minimum warranty period for bathroom projects with waterproof requirements is five years. The warranty period starts from the date of acceptance of completion. Although some decoration companies do "articles" on the contract, this does not weaken the rights of consumers. Consumers can strive to defend their rights by law.
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